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Old 11-01-2010, 10:37 AM   #1 (permalink)
 
Senior Member
Join Date: Aug 2009
Posts: 136
Default Client message with orders

Hello
Could you let me know if it is possible for a customer to leave me a message/reference at some point in the order process?
For example I will need to know if customers have ordered through another website link because I have agreed to donate to a charity if they do.

I cant see how this could be done at the moment other than by sending a separate email which is a bit cumbersome and too much to expect.

Please advise
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Old 11-01-2010, 10:49 AM   #2 (permalink)
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Join Date: Aug 2009
Posts: 199
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Through your shopping cart with Mal's e-commerce you can select for a client to leave you a message with the order. The following instructions will show you how.

1. Log into your shopping cart with Mal's e-commerce
2. Click Cart set up
3. Click Customize
4. Click Messages & general settings
5. Under Customer Message enter the text that informs your customer of the type of response you require i.e. " How did you hear of us"
6. Scroll to the bottom of the creen and click Submit Changes

The shopping basket will then automatically add a field for the client to complete.

In the long term you may wish to consider setti ng up an affiliate program with the charity. there are many sites on the internet that can set this up for you. Many provide a peice of code to be used to track the order and automatically calculate the payment.

Alternatively there is an affiliate program capability within the shopping basket. To see how this can be used see the mTracker option in your shopping basket or click on https://www.mals-e.com/tpv.php?tp=29 for more information.

We hope this is helpful,
Reason8 support
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