Frequently Asked Questions

Yes, we will provide you with the knowledge, the skills the technology. There are never any guarantees, but if you follow our advice you stand a great chance of getting to the top of the search engines.

There are no guarantees however, clients that follow our advice do very well, often achieving top 3 positions for their chosen key search terms. Be diligent, follow the rules and read our guides (and if your keywords are not overly competitive) you should do well.

Yes, we submit your site to the three major search engines, Google, MSN and Yahoo. Our other off-page marketing help usually gets you listed on all the smaller search engines too.

Yes, we have built a system that allows you to verify your site with Google. We will build a site map of all the pages on you site in a format that is compatible with Google's system. We will then track the changes to your site and update Google every 14 days.

Yes, you can change the meta tags on each page individually. There is no jargon and we give you lots of tips and things you should and should-not do.

Yes, if you have a Gold or a Platinum package you will be able to sell items or services from you website.

Yes,you simply upload the file that you want to sell by download (such a s music file or e-book) and then follow our guide on selling downloadable products.

Yes, the groups and items features is a simple but powerful online shop feature.

We provide you with access to one of the internet's biggest and most powerful shopping basket systems. Mal's ecommerce.

You can simply switch it off from inside yor control panel. You don't need to worry about restructuring your website. It will simply disappear until your replenish your sock.

Yes, you can choose how you want to take payment. Paypal is the most popular and well respected method and takes seconds to setup. This allows your client to pay by PayPal or use PayPal's credit / debit card system.

Yes, a full transactional history of all your payments is maintained for you in the Billing section of your control panel

Yes, for each transaction (debit or credit note) you can view a printable VAT receipt.

You can easily change the credit card that you use to pay the Reason8. Just go to your billing section of your control panel and update the credit card, securely, yourself.

Our contract period is 12 months. This gives your website time to get traction with the search engines and gain credibility with your customer base.

Reason8 started trading in 2003 and has grown in profitablity every year since.

Yes. Reason8 has grown every year and the directors of the company have ploughed back the profits into technical and market development. Reason8 is one of the worlds leading website design companies and intends to grow its market share over the coming years.

You own the content that you enter.

Reason8 owns the layout and website creative design.

We look after your server 24 hours a day 365 days a year. In the unlikely even of your website going down we receive automatic text messages with 30 seconds and have staff on call to deal with any kind of problem.

We find that our customers grow to love us and seldom leave us for another provider. However, your website is optimised to run across a database and unless you have a database that has the same structure you will not be able to replicate its operation exactly. However, the content that you enter is your property and prior to leaving us you can download this and use in

You own your domain name

We take payment from a debit/ credit card

Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your account

Don't worry, the vast majority of our customers have never built a website before. In fact making a website with reason8 is fun and is rather addictive.
We will provide you with step by step videos to watch and we are always available on the end of a phone if you need extra help.

Yes, when you add information to a public domain, the search engines may well crawl over your pages and index them for you. In fact Reason8 and the pages that we help you to create are well respected by the search engines and you may well find that your content appears very high up the search engines

Possibly not, we do archive trial sites and we may be able to un-archive the data for you.

We cannot take the information off the search engines. We recommend that you log back in to your trial and remove all the content that you do not want o appear. Google and the other search engines will remove it from their results page one they re-crawl the pages.

We provide a service for small businesses who want to create a professional website that gets found on search engines and adds value to their business. We work with you to provide a custom design that reflects what you business does. We structure your website to get be optimised and found on the search engines. Our servers are manned 24 hours a day in canary wharf datacentres with massive bandwidth capabilities linked to the backbone of the internet.

We find that our customers grow to love us and seldom leave us for another provider. However, in the unlikely event that you decide to leave us, your website is optimised to run across a database and unless you have a database that has the same structure you will not be able to replicate its operation exactly. However the content that you enter is your property and prior to leaving us you can download this and use in another site.

You own your domain name

We take payment from a debit/ credit card

Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your accounts.

We provide telephone support on a local call number, we provide rapid email response and we have FREE videos that show you what to do step by step. Our support pages on Reason8.com are updated regularly with the most frequently asked support questions.

Yes, we will provide you with the knowledge, the skills the systems and the tools to work with Google to getting your site to the top of the search engines. There are never any guarantees, but if you follow our advice you stand a great chance of getting to the top of the search engines.

Yes, your website will be fast and online 24 hours a day. We use the latest technology and the fastest hardware.

No, you pay one fee regardless of how many clients visit your site. We do not limit your bandwidth or storage space for regular page content. We understand that some months you will use loads and other months less.

Very safe. Our datacentres have security guards and digital locking systems. We backup your data twice a day and hold the backup in a second datacentre 5 miles away in case of disasters.

No. Nothing needs to be installed.

Yes, you can update your website from any computer that is connected to the internet.

Yes, you can use an apple mac, but you must use the Firefox browser.

We upgrade our software frequently. It is important to us that we provide a service that is the most advanced website editor available. As soon as the upgrades occur you will have instant access to the changes at no additional cost.

Our service allows you to cut and paste data from other applications directly into your website. If you have a Microsoft Word, or Excel file you can simply copy the bits you want to appear on your site and our system will preserve the formatting. You can even cut and paste from other websites (you must own the content).

There are no guarantees however, clients that follow our advice do very well, often achieving top 3 positions for their chosen key search terms.

We can create a customised design for you around the features of your business. Just tell us what you want and we will create in for you in few days. We can use static images or animation at a massively subsidised cost.

Yes, we take the contact details that you enter in STEP1 of your control panel and create a professional looking contact page with a location map based on your postcode.

Yes, you can upload videos and music into your library and then simply link to the file from inside the website editor.

Yes, you can choose a security level from 0 to 4 for each of your webpages.

A page has default security level of 0 to start with which means that anyone can view the content. However as you increase the security level you must allocate passwords to your customers so that they can view the page. The