Support Type

Watch help videos     Support Forum



Commonly asked questions     Frequent Questions



Useful documents, downloads and webpage links     Documents and links



Watch help videos     Watch Help Videos

Website Builder: Knowledge Centre


Comprehensive knowledge papers addressing common problems.

Search Engines

Key Steps to Optimising Your Site

Using the website Builder. Key steps to optimising your Reason8 website and be found by the search engines. View The page

Search Engine Basics

This is a brief guide on search engines, and the role they play on the internet. View The page

Advertising Your Website on the Search Engines

How to use Pay to advertise you site with the search engines (PPC) View The page

Put Advertising on your site

How to put search engine advertising on your site when buliding a website with Reason8. View The page

Verifying your site with Google

How to open a Google account, and submit your sitemap View The page

Twitter

The principle of Twitter is to give users small bite sized chunks of information Why use 20 words when 10 will do. View The page

Editing your pages

Add text created in Word to your pages

How you can quickly and easily add text created in other programs such as Word, to your Reason 8 website.

View The page

Adding code to your site

At Reason 8 we ve designed our systems so that our customers dont have to see the computer code on their site. But what if you need to? What I youve been given some code you want to add ?οΎ  Well although it is hidden, it is also very easy to access should you need to. View The page

Linking to a specific point on another page

Allows you to link from a page on your website to a specific point on another page on your site. View The page

Email

Changing Your email reply address

This guide will show you how to set your email in Outlook to reply from your incoming email address. View The page

Shopping basket

Domain names and DNS

What are Domain names?

This guide will give you a brief introduction to Domain names (Website names) and how they affect your website. The subject of Domain names, how they work and who manages them is a very complex subject. The aim of this guide is to give you enough information to enable you to understand how they affect your website. View The page

Managing your Domain name

If you have purchased a Domain name from another company then you will need information on how to make it show your Reason 8 website. This guide will tell you a little more on how to make the changes. View The page

Images, Video and Sound

Using DrPic

Dr Pic. allows you to change the size and format of images prior to upload View The page

Using Picasa

If the I images that you are uploading are causing our re-sizing systems some problems then it may be that they are in the wrong format. (We take: .JPG, .GIF and .PNG). However if your picture is in JPG format and you are still having problems then it may be that you have inadvertently embedded extra formatting information that is confusing our systems. View The page

General

Website Statistics

Understanding and Interpreting your website Statistics View The page

Creating great menu Buttons

One request that we hear often is "can I change my menu buttons?". As part of the updates we are making to Reason8, we thought we would create a simple and fun way to help you to change the navigation buttons on your site. We hope you have fun and we look forward to seeing great buttons that are styled to fit with your website design. This quick knowledge paper guides you through the basics of the new "Button Builder". View The page

A new support forum

Faster, easier support combined with the personal touch over the phone. What could be better View The page

Mult-Level menu Buttons

As you create more and more webpages or even groups of items for sale you may wish to create multi-level buttons. You can now setup a simpler and more structured way to navigate your clients to the pages or items that interest them. View The page

14 Day Trial Extra Help

Build a website in 3 simple Steps

We have designed the website building system in 3 simple steps. View The page

Step1: Choosing keywords

Choosing keywords that get you found on the search engines. View The page

Step2: Choose a professional website design

You can select a website design from our library or commission your own website template from our designers View The page

How to use tables to create a professional layout

You can achieve a professional layout for your webpages by using customised tables to structure your content. View The page

Step3: Create you first new webpage

Creating great looking webpages that you can edit is simple View The page

How to upload and add high quality images

This guide shows you how to make sure the quality of the images you add to your webpages is high. View The page

Cut and paste from Microsoft applications

You can take information and all its formatting from your favourate desktop applications and other websites. View The page

Creating an online shop and a shopping basket

This is a brief overview of the basic steps involved in creating a shop and switching on a website shopping basket. View The page

Add meta tags to get great search engine position

Help search engines by telling them what your website pages are about. View The page

How to paste in HTML code to add tools and effects

If you have been given code to paste into your site we show you how to do this. View The page

How to Lock your pages and assign passwords

You can assign levels of security and give your customers passwords to view your website pages. View The page

Add professional email addresses

It is no longer acceptable to advertise a 'free' email address in you main contact details. View The page

If you still need more time then let us know

If you don't want to go ahead after the 14 day trial, then we will archive your data. Otherwise, we can hold it for a bit longer if you need a bit more time. View The page

How to add a domain name (WWW.____.co.uk ) to your website

When you buy your site you can attach your own personal domain name. View The page

Continue to edit your website even after buying your site

When building a website with Reason8, you can add, delete and edit your pages whenever you choose. View The page

A few things you may not realise about your site

During your 14 day trial there are a few things that you may not realise about your website. View The page